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NPD has a commitment to business excellence through leadership, best practice, and total customer focus.
NPD is accredited to the IS0 9001:2015 standard for Design, Development, Manufacturing, Sales and Distribution.
Accreditation to this standard ensures that our organization has its processes and procedures dedicated to provide assured quality services. The management of quality starts with the control of raw materials and the selection of suppliers whose products have consistent high quality standards.
All processes are controlled to allow optimal performance and to ensure products and services which meet agreed customer requirements. Comprehensive methodologies are utilised to streamline the improvement processes.
Our goal is to manage, control, review and fine-tune all business processes. Better process performance, decreasing variations, maintaining consistent quality of all output results in cost reduction, improvement in profits, product quality assurance, leading to enhanced customer and employee satisfaction.
Dedication to customer success is a core value that affects everything we do. It is this understanding that drives our belief that NPD’s quality mission underpins the building of strong customer relationships. Reacting to customers and their needs is important to NPD. This relationship management information drives behavior, process and product improvement that increases customer values in NPD products and all supporting systems. Regular communication with customers helps us close gaps between customer expectations and NPD services.
Our commitment to total quality is the foundation to the ongoing development of all NPD personnel. We continually seek better ways in delivering training and awareness to all employees in our drive to maintain and improve quality standards. This has a major positive impact on all aspects of quality.